How We Pack Your Shoes

A new pair should come out of the box looking exactly as it did when it left us. Every pair is packed so the toe box holds its shape, the foam stays clean and nothing rattles around in transit. Your shoes are protected from the moment they leave our warehouse to the moment you lace them up for the first time.

Recycled, Recyclable Boxes

Our shoeboxes are made from recycled board and are sturdy enough to ship in without an extra outer carton on most orders. Inside, you'll find paper toe stuffing and recycled tissue instead of plastic bags or foam fillers. Everything in the box can go in your paper recycling, and the box makes a good home for your old pair or your gym gear.

Packed by Hand

Every order is checked and packed by hand. We inspect each pair for stitching, glue lines and sole bonding, then tuck the laces, stuff the toes and wrap the shoes so they can't shift or scuff on the way. Your pair should arrive ready to wear on day one. We're always looking for ways to waste less and pack better, and we'd love to hear your ideas. If you have a question about how your order was packed, or a suggestion for us, our customer service team is happy to help.